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Or email us at info@advocacy-highland.org.uk

Privacy Statement & Cookies Policy


Privacy Statement

 

Advocacy Highland is committed to safeguarding and protecting your personal information and your right to privacy.  This policy describes how Advocacy Highland protects and makes use of the information you give our organisation.

 

If you have any questions about this policy or how we handle your information, please email info@advocacy-highland.org.uk or write to Advocacy Highland, First Floor Offices, Inverness Ice Centre, Bught Drive, Inverness, IV2 5SR.

 

The information, or data, that we gather and hold is done so on a consent or legitimate interests basis.  This means that we use information based on your permission (consent) to do so, such as you providing your name and information when you request advocacy from us, or when you sign up to our email newsletter, or on the requirement for that information to be able to provide our advocacy service (legitimate interests).

 

We also seek to improve and promote the organisation and maintain an email distribution list which people sign up to in order to receive periodic circulation emails about the organisation, events, achievements and other relevant information.  Additionally, our website gathers information to better understand how visitors use the website and help us with on-going self-evaluation and improvement.

 

What information we gather

We collect and process personal information to allow us to provide an advocacy service and to help us promote and improve our organisation.

 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include information or data where the identity has been removed (anonymous data).

 

The personal information we collect includes some Special Categories of personal data.  Special Category data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

 

We currently collect and process the following information:

 

  • Personal identifiers, contacts and characteristics; including name, address, contact details, gender and ethnicity
  • Demographic information, including post code
  • Advocacy referral issue information, including medical/health information
  • Other information relevant to administering our advocacy service to you
  • Website usage data

 

How we gather this information

Most of the personal information we process is provided to us directly by you for the purpose of providing our advocacy service.

 

We also accept information from other people or organisations in order to provide our advocacy service.  We ask that people providing information to us on behalf of another have consent to provide us with this information, where possible.

 

All personal information is kept confidential and stored securely.  We keep most information for 5 years, then it is confidentially deleted/destroyed.  We never share your information without your consent, except where required by law.

 

You have the right to withdraw your consent or request deletion o your informaiton at any time.  You can do this by contacting us at info@advocacy-highland.org.uk or write to Advocacy Highland, First Floor Offices, Inverness Ice Centre, Bught Drive, Inverness, IV2 5SR.

 

How we use this information

Collecting information allows us to provide an advocacy service and continually review and improve our organisation.  Specifically, we may use your information:

 

  • For our own internal records and statistics
  • For reporting to funders (presented anonymously)
  • To improve our service
  • To contact you in response to an enquiry
  • To improve our website
  • To send emails about our service or other things which may be relevant to you

 

Controlling Information about you

When you give us information, we will use this for legitimate purposes only; to provide an independent advocacy service and on-going evaluation and improvement of the organisation, or to maintain our mailing list

 

We do not sell your details for marketing.

 

We will never lease, distribute or sell your personal information to third parties, unless we have permission to do so or the law requires us to.

 

Any personal information we hold about you is stored and processed confidentially under our data protection policy, in line with current data protection legislation.

 

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

 

Security and how we store your information

We will always hold your information securely.  Only those authorised will have access to your information.  To prevent unauthorised disclosure or access to your information we have implemented strong physical and electronic safeguards, including the use of locking cabinets, strong passwords, two factor authentication etc.   We follow stringent procedures to ensure we work with all personal data in line with current data protection legislation.

 

We keep your information for five years as per our retention policy, then the data/ information is fully deleted or securely destroyed.  Some information is kept longer; for example financial information is kept for 7 years.  Our Retention Policy has full details and is available on request.

 

Cookies and how we use them

A cookie is a small file placed on your computer’s hard drive.  It enables our website to identify your computer as you view different pages on our website.  Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you.  They enable us to see information like how many people visit our website and what pages they are visiting.

 

We may use cookies to:

  • Analyse web traffic to help us improve website design, content and functions
  • Test the content of our website
  • Store information about your preferences
  • Recognise when you return to our website

 

Cookies do not provide us with access to your computer or any personal information about you, other than anything you choose to share with us.

 

Controlling Cookies

You can use your own web browser’s cookie settings to determine how our website uses cookies.  If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies, by indicating this in the settings section of your device.  However, this may affect some website functions.  Some pages and functions may become unavailable to you.  Unless you refuse cookies, our website will issue cookies when you visit it.  By using our website, you consent to our use of cookies in accordance with this statement and our Internet & Cookie Policy.

 

Links from our website

Our website contains links to other websites.  We have no control over the content of external sites.  We also have no control over what other websites do with your information.  If you provide information to a website to which we link, we are not responsible for its content or privacy.  Always be wary when submitting data to websites.  Read the site’s data protection and privacy policies fully.

 

Your data protection rights

Under data protection law you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

How to complain

If you have any concerns about use of your personal information, you can make  complaint to us by emailing info@advocacy-highland.org.uk or write to Advocacy Highland, First Floor Offices, Inverness Ice Centre, Bught Drive, Inverness, IV2 5SR.

 

You can also complain to the ICO if you are unhappy with how we have used your data.

 

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

 

If you have any questions about this policy or how we handle your information, please email info@advocacy-highland.org.uk or write to Advocacy Highland, First Floor Offices, Inverness Ice Centre, Bught Drive, Inverness, IV2 5SR.

 

 

Internet Privacy and Cookies Policy

 

At Advocacy Highland we are committed to safeguarding and preserving the privacy of our online visitors.  Like a majority of websites, the Advocacy Highland website uses data provided by you and your browser to try and provide the best service and experience we can. This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.  If you do not agree with any of these conditions, please do not use our website. Continued use of the website, regardless of acceptance or not of cookie policy etc., constitutes implicit acceptance.

 

Information We Collect

In running and maintaining our website we collect the following data:

 

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you. For example, when you register for information or make a booking.
  • Information that you provide when you communicate with us by any means.

 

Use of Cookies

A cookie is a small file placed on your computer’s hard drive.  It enables our website to identify your computer or device as you view different pages on our website.  Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you.  They enable us to see information like how many people visit our website and what pages they are visiting.  We use cookies where appropriate to gather information about your visit to our website in order to assist us in continually improving and updating our website.

 

Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.  Cookies do not provide us with access to your computer or device or to any information about you, other than things you may voluntarily choose to share with us.

 

You can adjust the settings on your computer or device to decline any cookies if you wish. This can be done within the “settings” section of your device, however, please note that some of this website may not function as a result.

 

Use of the Information you provide

We use the information you supply us with to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

 

  • To provide information to you that you request from us relating to our services.
  • To provide other information that may be of interest to you. Such additional information will only be provided where you have consented to receive such information i.e. by signing up to our e-distribution list
  • To inform you of any changes to our website, services and organisation.

 

We never give your details to third parties to use your data to provide you with information regarding unrelated goods or services.

 

We never sell your information.

 

Storing Your Personal Data

In operating our website, information and data may be transferred electronically to locations outside of the United Kingdom for processing and storing. By providing your personal data to us, you agree to this. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

 

Protecting Your Information

We will hold your personal information securely and will only keep it for as long as is reasonably necessary unless you have provided us with your consent to use the data for any additional purposes.  We take the security of the site and the information you provide very seriously and we will take all appropriate technical measures using recognised security procedures and tools in accordance with good industry practice to protect your personal information.

 

Disclosing Your Information

We will not disclose your personal information to any other party except in rare circumstances as detailed below:

  • In the event that we sell our organisation, or it is taken over by another company of similar type.
  • Where we are legally required by law to disclose your personal information.
  • To reduce the risk of fraud.

 

Cookies and how we use them

A cookie is a small file placed on your computer’s hard drive.  It enables our website to identify your computer as you view different pages on our website.  Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you.  They enable us to see information like how many people visit our website and what pages they are visiting.

 

We may use cookies to:

  • Analyse web traffic to help us improve the website design, content and functions
  • Test the content of our website
  • Store information about your preferences
  • Recognise when you return to our website

 

Cookies do not provide us with access to your computer or any personal information about you, other than anything you choose to share with us.

 

Controlling Cookies

You can use your own web browser’s cookie settings to determine how our website uses cookies.  If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies, by indicating this in the settings section of your device.  However, this may affect some website functions.  Some pages and functions may become unavailable to you.  Unless you refuse cookies, our website will issue cookies when you visit it.

 

By using our website, you consent to our use of cookies.

 

Third Party Links

We include links to third parties on our website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

 

Removing your Information

If at some time in the future, you do not wish us to continue using your information you may contact us and we will remove your information from our databases. Please see our Privacy Statement for more information.

 

Access to Information

In accordance with the legislation you have the right to access any information that we hold relating to you.   Please see our Privacy Statement for more information.

 

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this policy via email at info@advocacy-highland.org.uk or by getting in touch with our Head Office: First Floor Offices, Inverness Ice Centre, Bught Drive, Inverness, IV2 5SR., Tel 01463 233460.