Advocacy Highland is committed to safeguarding the privacy of all our stakeholders, partners and social media or website visitors; this policy describes how Advocacy Highland protects and makes use of the information you give our organisation. If you provide us with any information it will only be used in the ways described in this statement.
Advocacy Highland processes data under Sections (a), (d) and (e) of Article 6 of the General Data Protection Regulation. We (a) have clear consent, (d) protect lives, and (e) use the data to enable us to perform our official function, which has a clear basis in law.
Collecting personal information
We collect and use certain information about individuals in order to provide an advocacy service. The advocacy we provide is free, confidential and independent and is available to individuals in the Highland region who fall into certain categories including mental ill health, learning disabilities, the frail and elderly, and those on the autistic spectrum.
We also seek to promote the organisation and maintain an email distribution list which people sign up to in order to receive circulation emails about the organisation, events, achievements and other relevant information. Our website gathers information to better understand how visitors use the website and help us with on-going self-evaluation.
What information we gather
We may collect the following information to allow us to provide an advocacy service to our stakeholders or partners and to help us make improvements to our service:
- Name and designation
- Contact information, including postal address, email address and telephone numbers
- Demographic information, including post code
- Referral issue information
- Website usage data
- Other information relevant only to administering our service
How we use this data
Collecting this data allows us to provide an advocacy service and continually review our organisation, making improvements where necessary. Specifically, we may use data.
- For our own internal records
- For reporting to funders
- To improve our service
- To contact you in response to an enquiry
- To improve our website
- To send emails about our service and other things which may be relevant to you
Cookies and how we use them
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They enable us to see information like how many people visit our website and what pages they are visiting.
- Analyse our web traffic to help us improve the website design, content and functions
- Test the content of our website
- Store information about your preferences
- Recognise when you return to our website
Cookies do not provide us with access to your computer or any personal information about you, other than anything you choose to share with us.
Controlling Information about you
When you give us information, we will use this for legitimate purposes only; to provide an independent advocacy service and on-going evaluation of the organisation.
- We do not sell your details for marketing
- We will never lease, distribute or sell your personal information to third parties, unless we have permission to do so or the law requires us to.
- Any personal information we hold about you is stored and processed confidentially under our data protection policy, in line with current data protection legislation.
- Before you disclose to us the personal information of another person, where possible you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
We will always hold your information securely. Only those authorised will have access to your information. To prevent unauthorised disclosure or access to your information we have implemented strong physical and electronic safeguards. We follow stringent procedures to ensure we work with all personal data in line with current data protection legislation.
Links from our website
Our website contains links to other websites. We have no control over the content of external sites. We also have no control over what other websites do with your information. If you provide information to a website to which we link, we are not responsible for its content or privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
If you have any questions about this policy, please email firstname.lastname@example.org or write to Advocacy Highland, 2 Seafield Road, Inverness, IV1 1SG.